Return & Refund Policy


Shai Collection is committed to delivering high-quality fashion, lifestyle, and personal care products. Due to the nature of our items and to maintain strict quality, hygiene, and safety standards, we follow a limited return and refund policy as outlined below.

Returns & Refunds

Non-Returnable Items

For hygiene, safety, and quality control reasons, all sales are final, and we do not accept returns or issue refunds on the following items:

  • Personal care and beauty products

  • Skincare or cosmetic items

  • Accessories worn close to the body

  • Any item marked as Final Sale

Once these products are shipped, they cannot be returned, restocked, or resold. This policy ensures every customer receives new, unused, and safe products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

📧 Contact Email: support@shaicollections.com

Please include:

  • Order number

  • Description of the issue

  • Clear photos of the product and original packaging

After review, we may offer a replacement or store credit at our discretion. Refunds are not guaranteed and will only be issued if a replacement is unavailable.

Shipping & Handling

  • Shipping fees are non-refundable, except when the error is caused by us.

  • Shai Collection is not responsible for delays, damages, or losses caused by shipping carriers after the package has been shipped.

Refund Processing (If Applicable)

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Processing times depend on your bank or payment provider

Order Cancellations

Orders may only be canceled before processing or shipment.
Once an order has entered processing or has been shipped, it cannot be canceled or refunded.

Contact Information

If you have questions regarding this policy or need help with an order, please contact us:

📧 Email: support@shaicollections.com
🌐 Website: http://shaicollections.com/